If I was a good blogger and a good writer I could tell you about my day in a witty fashion and it would making an amusing anecdote, I think like Bill Bryson but write as well my dog! Lets just say my broadband, nor anyone elses in the street would work, the ready light was flashing which means theres a problem but I got through to the indian call centre to be told thats it was my computers fault and I needed to go my my nearest pc vendor and get a new pc!!! I was actually in frustrated tears by the time I came off the phone with him, the problem has happened before and he just wouldnt listen to the basic diagnostics I was trying to give him. I rang the customer service line and told them that if they didnt do something I was cancelling my entire package, phone, tv and broadband, she was very sweet, refunded me all the expensive call charges and explained that if all the local techs are busy that the calls get diverted to India and to keep calling back till I was lucky enough to reach a british based tech, I did this, he said he could see from his end that I had no service and would send an engineer the next morning. Oddly enough after most of the street called with the same problem, a van was seen driving up the road and everyones came back on at the same time...